Dear Swimmers,
Please be assured that we would never put the health of your child, you, your family or our staff at risk, and as a responsible swim school business we are closely monitoring the COVID-19 outbreak and operating in line with the UK Government’s official advice. We have also sought advice from our national swimming governing body, the Swimming Teachers’ Association (STA) who are also monitoring the UK Government’s response.
As a swim school business, we will always put the health and safety of our staff and customers first and we are currently doing all we can to ensure the highest standards of hygiene and in line with recommendations, we have put in place heightened cleaning and cleansing routines.
We will also need your help as personal hygiene - as is always the case - when out of the water is of the upmost importance:
Antibacterial hand sanitizer will be available upon request as you enter and exit the building - please remember hand washing is the most effective method to keep your hands clean.
As always there is soap and hot water in the changing rooms for hand washing.
As normal practice we highly recommend showering before and after swimming.
We encourage you to disinfect (anti-bac) your hands after you’ve pushed and pulled any door handles or touched your locker.
In an attempt to reduce the need to make contact with door handles all access doors will be kept open, there is a doorless entrance to the poolside from both changing rooms which could be considered for alternative use also.
Experts also advise that it is good practise to wash and maintain clean swimming kit and towels, using a high 60-degree wash to kill any bugs.
There will be additional seating around the poolside area - please feel free to sit at any of the locations where benches are positioned.
As always we urge children or parents/carers who may have a slight cold (not coronavirus) to not come to class to reduce the risk of spreading germs. (This is always good practice anyway and may be a very valuable lesson we all learn from this current shared experience.)
In the event the UK Government or local authority advises us to close one or all of our pools we will of course follow the rules and suspend lessons for the required period of time.
Lessons cancelled due to pool closure will be subject to our Terms and Conditions and remaining fees credited towards your next booking. We will reopen when we are advised to do so and when it is considered safe for staff and clients alike. If we have to close for several weeks then we will stop and start again, and keep you informed.
We call upon our customers at this time to remain calm and continue to support one another, we hope that with this information we can offer peace of mind and enable you to make an informed decision about your upcoming swimming lesson.
We urge you to keep up to date with the latest information from Department of Health and Social Care and Public Health England.
There is no question these are worrying times, but together with calm and sensible responses and accepting sound advice from official government authorities, we will all get through this. Panic and hysteria are not the way forward.
Thank you in advance for your continued support, stay healthy, vigilant and safe.
Let's Swim